Accessibility, Privacy & Safety

Discrimination is Against the Law

Care1st Health Plan Arizona (Care1st) complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Care1st does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.


  • Provides aids and services, at no cost, to people with disabilities to communicate effectively with us, such as: qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
  • Provides language services, at no cost, to people whose primary language is not English, such as: qualified interpreters and information written in other languages 

If you need these services, contact Member Services at:
Care1st: 1-866-560-4042 (TTY/TDD 711), Monday — Friday, 8 a.m. to 5 p.m.

If you believe that Care1st failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with the plan. You can file a grievance in person, by mail, fax, or email. Your grievance must be in writing and must be submitted within 180 days of the date that the person filing the grievance becomes aware of what is believed to be discrimination.

Submit your grievance to:
Care1st Health Plan Attn: Grievance Coordinator
1850 W Rio Salado Parkway, Suite 211,
Tempe, AZ 85281
Email via Contact Us

You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, or by mail at U.S. Department of Health and Human Services; 200 Independence Avenue, SW; Room 509F, HHH Building; Washington, D.C. 20201; or by phone: 1-800-368-1019, 1-800-537-7697 (TTY).

Complaint forms are available at

Personal Health Information (PHI)

Care1st Health Plan Arizona (Care1st) protects your personal health information (PHI). We have privacy and security processes to help. These are some of the ways we protect your PHI:

  • We train our staff to follow our privacy and security processes
  • We require our business associates to follow privacy and security processes
  • We keep our offices secure
  • We talk about your PHI only for a business reason with people who need to know
  • We keep your PHI secure when we send it or store it electronically
  • We use technology to keep the wrong people from accessing your PHI

Notice of Privacy Practices

This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

  • For help to translate or understand this, please call 1-866-560-4042 (TTY/TDD 711).
  • Para obtener ayuda con la traducción o la comprensión de este contenido, llame al 1-866-560-4042 (TTY/TDD 711).


Effective 07/01/2017 (revised 07/15/2022)

Interpreter services are provided at no cost to you.