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Behavioral Health Information & Resources

Behavioral health refers to mental health and substance abuse (alcohol and drug) treatment. If you need help with a behavioral health concern, you should call your doctor or Care1st. We have a group of mental health and substance abuse specialists to help you.

You do not have to get a referral from your doctor for these services. Care1st will help you find the best provider. Call the number on the back of your Care1st member ID card to get help right away, 24 hours a day, 7 days a week.

In a crisis?

If you or someone you know is experiencing a behavioral health crisis, call the statewide crisis line available 24 hours a day, 7 days a week. Crisis services are available to any Arizona resident, regardless of health insurance coverage.

  • The single statewide crisis line number is: 1 (844) 534-4673 or 1 (844) 534-HOPE
  • Tohono O'Odham Nation dedicated crisis line: 1 (844) 423-8759
  • The nationally approved three-digit crisis line number 988 will also route to the Statewide Crisis Line based on area code.
Crisis Services


Help might be needed if you:

  • Can’t cope with daily life.
  • Feel very sad, stressed, or worried.
  • Are not sleeping or eating well.
  • Want to hurt yourself or others or have thoughts about hurting yourself.
  • Are troubled by strange thoughts (such as hearing voices).
  • Drink or use other substances more than usual.
  • Have problems at work or at home.
  • Seem to be having problems at school.

Care1st and Behavioral Health in our Schools

Care1st uses grant dollars to give funds for Behavioral Health Providers to work with schools and provide services to children and families.

Schools and Behavioral Health Providers Working To:

  • Raise Awareness of Available Services.
  • Make It Easier to Access Services.
  • Strengthen the Network of Care to Meet Children’s Needs.
  • Increase Support for Children and Families

Maximizing Access Behavioral Health Services: No Wrong Door

We want to make it as easy as possible to connect to behavioral health services. So we use the “No Wrong Door” approach, making it easier for children and families to get connected to services from anywhere. This allows the child and family to make informed decisions as to their choice of provider, where they would like to receive services, and how often.

Providers Serving Both AHCCCS-Enrolled and Non-AHCCCS Enrolled Children:

These providers know how to work with children and families, as well as helping schools in meeting the behavioral health care needs of their students.

Children’s Behavioral Health Services Fund (CBHSF)

When a child is referred to a behavioral health provider from a school they may be eligible for a special allocation of one-time state funding.  Schools can refer students for counseling for anxiety, depression, social isolation, stress, behavioral issues, or any other mental health services. If the child is underinsured or uninsured families will not receive a bill for these services; they are covered by the state appropriated Children’s Behavioral Health Services Fund.

Behavioral health services under this funding are provided to students by participating health care providers contracted with the three Regional Behavioral Health Authorities (RBHAs),  Care1st (in Northern Arizona), Arizona Complete Health Complete Care (in Southern Arizona), and Mercy Care (in Central Arizona).

For more information

If a school, school district, or behavioral health provider would like more information on obtaining a behavioral health partnership in their community; or if there are any questions about the CBHSF fund, please contact us.

You can also visit AHCCCS to find out more about Accessing Behavioral Health Services in Schools.